Regulatory and Technical Services
Ensuring your brands and products are always legal and compliant is what MSAC Solutions specialises in.
With a wealth of international experience across the team, we provide tailored services and solutions for your business. From one-off advice to large project delivery, our team of experts in regulatory affairs, specification writing, technical, quality and product development are on hand to help you. With an international team and customer base, we can support your business wherever your products are sold in the world.
Specification Services
Product specifications are a fundamental part of your quality due diligence and legal compliance. Yet, these are often inaccurate, incomplete, or simply missing. At MSAC Solutions, our expert team of specification analysts work with manufacturers and retailers to ensure specifications are fully compliant in a timely manner.
MSAC clients enjoy the following benefits:
Improved Speed to Market
Working closely with the manufacturers to ensure a prompt turnaround of specifications, we reduce timelines in preparing your pack copies, so your launch process simply becomes faster.
Labelling Consistency
Our specification team do their reviews based on legal requirements and your internal guidelines. This ensures your specifications and labels are consistent across your range, making it easy for your customers to navigate across your brand.
Reduced Costs
With a “right first time” approach, we ensure your pack copies and specifications are always accurate. Producing multiple versions of artwork is both a time consuming and costly exercise. At MSAC, we thrive on ensuring we get it right so you only have to go through one version, saving you precious time and significantly reducing costs.
Complete and Accurate Data
Our service ensures your specification records are maintained in good order at all times. Are you delisting products? We update the associated records. Stopped using a vendor? We deactivate the vendor, its sites and any system access. Your accurate data is always up to date and ready to be extracted at any time.
Legal Compliance
Experienced and highly trained, our specification analyst’s attention to detail guarantees all specifications are delivered to the same high standard. Working closely with the manufacturing sites, we ensure that the specifications are always reflective of their products and manufacturing processes.
Efficiency Gains
As an administrative and time-consuming activity, specification completion often distracts technical teams from their primary tasks. With administration of specifications taken care of, teams can focus on delivering business-critical technical and quality outcomes.
Technical Documentation
To ensure accuracy of information and a consistent approach, teams need strong policies and guidelines they can follow and align to. With our expertise and exposure to various markets across the globe, we have come to understand specific labelling requirements and can assist you and specifically tailor this to your business. This includes, but not limited to:
Policy Writing
Labelling Guidelines Creation
Do you need all your requirements centralised into one document to share with your technologists and nutritionists? We can help and ensure all is documented in one place that will provide consistency across your business.
Gold Standard Specification Templates
Based on the highest industry standards, we develop “gold standard” specification templates that your suppliers can align to and follow. Benefit from fully completed specifications every time.
Retailer Ready Packages
To discuss how we can customise any of these services into a package to suit your requirements please get in touch with one of our staff.
Consulting and Advice
With a profound understanding of manufacturing and retail environments across multiple countries, our technical consultants will help your business improve its processes. In this ever changing, fast-paced and challenging environment, it is not always easy to keep up with the best and most efficient practices. Partnering with world class businesses, we have expert understanding of best ways of working:
Internal Process Reviews
Is your “concept to market” timeline too slow, involve too many steps, become too restrictive? Is your specification process too convoluted and hard to manage? Our consultants are experienced practitioners who can review your internal process and provide you with small efficiency improvements or radical step changes. We adapt to your needs and offer realistic and achievable solutions.
Operational Structure
Is your business operating with the optimal management structure? Has the dynamic changed, and it is now time for a refresh? We can help you review your structure and roles, advising on more effective options.
Withdrawal and Product Recall
In these unfortunate and challenging moments, you need to rely on a strong and robust process. We will help review and enhance this process to guarantee you successfully recall your products and protect your customers in a timely manner.
System Simplification
Are your current systems too complex and slowing your business down? We can help you review and improve your systems and ways of working to boost your speed to market and gain a competitive edge.
Regulatory Affairs
Do you need advice on new or current legislation and regulations? We can help. Our regulatory affairs specialists are on hand to provide the best information and advice, helping you make informed decisions. Do not waste time developing products that do not comply with the legislation, ask our experts first.
Our services include:
Food Regulation & Legislation Advice
Specification & Technical requirements
Label compliance checks
Allergens
Product Formulation
Nutrition
Customer Complaints Handling
New Product Development
We can offer your business the development and technical support you need (from NPD concept to products on the shelf). Our food developers and nutritionists can assist you in:
- • Recipe development
- • Product and process improvements
- • Ingredient substitution, removal of allergens
- • Completion of product submission forms
Training
- • eLearning
- • ORBC retailer training
- • ORBC manufacture training
- • HACCP
- • Allergen Controls
Consulting
MSAC Solutions has the power to transform the way you grow and protect your brand.
Our managed services and supply chain experience will simplify your Oracle Retail Brand Compliance solution helping your brand deliver quality products to market quicker.
MSAC Solutions are experts in Oracle Retail Brand Compliance (ORBC) with over 10 years experience and relationship with the solution through multiple names and versions. As a result, MSAC are the first Oracle Partner to market with ORBC specific services.
Unlike most other technology projects, ORBC requires specialism:
• Food manufacturing, quality and compliance is a niche area of business requiring expert domain expertise.
• ORBC is a highly configurable cloud based solution whilst every retailer has unique processes and compliance requirements.
• The processes span many functional areas requiring proactive and experienced engagement programs.
• Suppliers are the largest community and most ambiguous with specific needs and expectations; supply chain engagement is the number one driver of success for any implementation or migration.
Integration Services (API's)
Consumers want more information and organizations want automation to lower cost. For example, consumers are wanting nutrition and allergen information at their point of purchase which is increasingly moving to online shopping carts. Internal processes that are triggered by events hidden within data are unlocking new value whilst reducing costs.
Access to data and system integration is commonly enabled through what are known as “Application Program Interfaces” (APIs). MSAC solutions have a team expert working with API’s but also experienced in understanding the data required to achieve your outcome.
For example, process automation and integrations must consider the various states data may take while considering referential integrity to related records along with any transformation rules to meet downstream data format requirements.
Don’t waste time trying to understand complex data schemas, dataflows and API syntax when MSAC has a team of experienced integration data consultants ready to assist:
- • Integration architecture and design consultancy
- • Workflow and Logic and Process Automation
- • Reporting Consultancy
- • ORBC specific PLUG-INS as a service
- • Data analysis & dashboarding
Implementation
Fast track system implementation without cutting corners.
We are both IT and new product development experts providing a perfect balance to deliver on time within a fixed price.
Data Migration
Migration of data is often messy. MSAC uses an expert team and automated scripting techniques in a hybrid approach to migrate data reducing developer and manual effort to deliver quicker and with a lower cost.
Process Improvement
MSAC Solutions helps companies improve performance by solving a range of business problems, from the large and complex to the very small.
As a business problem solving company, we work with our clients to identify key performance issues, using our deep understanding of retail and manufacturing to select the most appropriate approach and then implement sustainable improvements that deliver against strategic objectives.
The methods used range from simple problem-solving techniques to rigorous, analytical methodologies. The approach is tailored to suit the nature of the business, the complexity of the problem and the desired outcome for the company.
Client Services
Supply chain engagement is the main driver of maximising return on investment for supply chain systems.
Our experienced Client Services Team offers support and solutions to effectively onboard and manage your suppliers.
With a range of services available including Support Desk, eLearning, Training, New Supplier Onboarding, Supplier Maintenance and Data Migration, our team can assist both you and your Suppliers in navigating your way through your online supply chain system.
Supplier Engagement
Maximise and fast track supplier productivity without cutting corners. Our Client Services Team engage, upskill and support supply chain employees across the world.
A multilingual team, working across all time zones our team supports suppliers via the following channels;
Inbound and outbound phone calls
Inbound and outbound emails
Online eLearning
Online FAQs
Supplier Onboarding
Our client services team are a highly experienced team in supporting new suppliers through the onboarding process.
We engage suppliers via scheduled phone calls and provide over the phone coaching/training on all matters related to supplier onboarding.
Customised to our client needs, onboarding includes setting up company details, company contacts, uploading of audit reports, creating specifications and reviewing mandatory documents. Our team of experts provide much needed support to your new suppliers.
eLearning
Our eLearning portals ensure the learning paths, FAQ’s and completion of units are available to everyone in your supply chain anywhere, anytime.
Customised Execution
They say you can’t buy experience but you do when you contract MSAC. Using our tools and experience we customise supply chain engagement to your needs.
End User Support Desk
Available 24/7 our help desk staff are experts in the Oracle software, providing expert support for fast resolution of queries and issues keeping your product development on track.
Supplier Onboarding
Maximise and fast track supplier productivity without cutting corners. Our hypercare and best practices ensure existing and new suppliers engage quickly.
Training & eLearning
With a team of professional trainers, we deliver onsite training to suit your business users and supplier’s needs. With a hands-on interactive training approach, we deliver training at the completion of system implementation and at regular intervals as requested by our clients.
We can create customised eLearning for your Internal Users or Suppliers. Using an online learning management system, our team creates courses specific to your supply chain needs including business processes and instructional guides on how to navigate your supply chain system.
eLearning provides training to all end-users; Anywhere, Anytime!
In addition to eLearning, we also offer online instructor-led training to your suppliers via webinar services.
Plug-Ins
For Oracle Retail Brand Compliance
Plug-Ins
For Oracle Retail Brand Compliance
The MSAC Plug Ins enable you to do so much more with the data you have stored in Oracle Retail Brand Compliance (ORBC)
Our plug ins enable you to further integrate you ORBC data into your business processes and to automate the way your business rules are applied.
Extend your ORBC application into another dimension.
- • Dashboard reporting – Extract your data and combine into easily managed dashboards with real time data.
- • API Integration – Fully leverage the Oracle API’s to unlock the true potential of your ORBC data.
- • Web Form Data Entry -Use external web-based forms to capture data and automatically update the content in ORBC.
- • Rules Based Messages and Alerts – Send notifications, alerts and calls to action directly to targeted recipients, according to you business rules and workflow.
- • Translate Foreign Text – Use MSAC Plug Ins to automatically run non glossary text entries through a translation engine to display as you choose.
- • Combine Your Data – Use MSAC Plug Ins to combine ORBC with other data sources. Collect and inject data from anyone you chose, wherever they are.
- • Renewal & Update Management – Use MSAC Plug Ins to identify when records are due for renewal or review and automatically call stakeholders to action. For example, always ensure that the most current certificates and accreditations are held against sites and alert stakeholders if they lapse.
Service Ready
To discuss how we can provide any of these services to suit your requirements please get in touch with one of our team.