Client Services

    Supply chain engagement is the main driver of maximising return on investment for supply chain systems.

    Our experienced Client Services Team offers support and solutions to effectively onboard and manage your suppliers.

    With a range of services available including Support Desk, eLearning, Training, New Supplier Onboarding, Supplier Maintenance and Data Migration, our team can assist both you and your Suppliers in navigating your way through your online supply chain system.

    Supplier Engagement
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    Supplier Onboarding
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    Training & Elearning
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    Supplier Engagement

    Maximise and fast track supplier productivity without cutting corners. Our Client Services Team engage, upskill and support supply chain employees across the world. 

    A multilingual team, working across all time zones our team supports suppliers via the following channels;

    Inbound and outbound phone calls

    Inbound and outbound emails

    Online eLearning

    Online FAQs

    Supplier Onboarding

    Our client services team are a highly experienced team in supporting new suppliers through the onboarding process.

    We engage suppliers via scheduled phone calls and provide over the phone coaching/training on all matters related to supplier onboarding.

    Customised to our client needs, onboarding includes setting up company details, company contacts, uploading of audit reports, creating specifications and reviewing mandatory documents. Our team of experts provide much needed support to your new suppliers.

    eLearning

    Our eLearning portals ensure the learning paths, FAQ’s and completion of units are available to everyone in your supply chain anywhere, anytime.

    End User Support Desk

    Available 24/7 our help desk staff are experts in the Oracle software, providing expert support for fast resolution of queries and issues keeping your product development on track.

    Customised Execution

    They say you can’t buy experience but you do when you contract MSAC. Using our tools and experience we customise supply chain engagement to your needs.

    Supplier Onboarding

    Maximise and fast track supplier productivity without cutting corners. Our hypercare and best practices ensure existing and new suppliers engage quickly.

    Training & eLearning

    With a team of professional trainers, we deliver onsite training to suit your business users and supplier’s needs. With a hands-on interactive training approach, we deliver training at the completion of system implementation and at regular intervals as requested by our clients.
    We can create customised eLearning for your Internal Users or Suppliers. Using an online learning management system, our team creates courses specific to your supply chain needs including business processes and instructional guides on how to navigate your supply chain system.

    eLearning provides training to all end-users; Anywhere, Anytime!
    In addition to eLearning, we also offer online instructor-led training to your suppliers via webinar services.

    Retailer Ready Packages

    To discuss how we can customise any of these services into a package to suit your requirements please get in touch with one of our staff.

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